Return Policy & Money Back Guarantee:
If you receive a product from us that is defective or fails, please let us know within 30 days of your original ship date, send it to us and we'll repair or replace it Guaranteed. If you are not satisfied with any of our equipment, the same applies, simply request a Return Merchandise Authorization Number and return equipment to the address below. The equipment must be undamaged, in as new condition and in original packaging. We will process your refund as soon as merchandise is received and inspected.
The Integrity of this policy is beyond reproach! Your success and satisfaction is our job one!
How to Return an item:
Please email firstname.lastname@example.org to request a Return Merchandise Authorization Number, please include your name & order number with RMA request.
Mail undamaged product in original packaging to:
820 15th St NW Naples, Fl 34120
Attn. Chris 239-404-4118
RMA # _ _ _ _
Please include RMA # on shipping label.
Some items may not be returned; these include all e-liquids and e-Cigarette cartridges, the full retail value of any Free e-Liquid samples included with most Kits, Packs & Bundles will be deducted from your refund.
Please see the Users Guide section of our web site for great info as to how to clean and maintain your e-cigs.
Good Luck and All The Best!
Rick, Chris & Biscuit